Charmel S. Villamor

IT & Operations Specialist | Enterprise System Architect | E-commerce Operations Expert

I help startups and businesses operate smarter by building systems that automate operations, accounting, and e-commerce workflows. In my most recent role, I developed a company-wide PHP system spanning 7 departments and 7 users, automating payroll, expense tracking, and cross-department processes — transforming manual workflows into an efficient, scalable system. I also manage e-commerce operations, including Amazon FBA/FBM and eBay, optimizing inventory, listings, and fulfillment processes to improve speed, accuracy, and sales. My expertise bridges technology and operations, creating solutions that save time, reduce errors, and enable growth.

Get In Touch View More Details

Key Achievements

98-100% Order Accuracy

Sustained exceptional order accuracy rates across Amazon and eBay stores

20% Sales Visibility Increase

Improved sales visibility through data-driven listing optimization and PPC initiatives

40% Onboarding Efficiency

Improved onboarding efficiency by training new hires and junior VAs

95% Customer Satisfaction

Achieved 95% satisfaction rate resolving customer inquiries across global accounts

$500K+ Budget Management

Handled cost inbox processing and documentation for $500K+ in budget lines

8+ Years Experience

Extensive experience in IT management, e-commerce, and customer success

About Me

I am a dedicated professional with extensive experience in IT management, e-commerce account management, and customer success. My expertise spans across multiple domains including marketplace operations, software development, and team leadership.

With over 8 years of professional experience since 2017, I have built a diverse skill set that combines technical expertise with strong business acumen. I specialize in managing complex IT infrastructures, optimizing e-commerce operations, and leading cross-functional teams to deliver exceptional results.

I work closely with clients to understand their requirements and consistently provide excellent service. My approach emphasizes proactive problem-solving, strategic thinking, and a commitment to continuous improvement. I thrive in dynamic environments where I can leverage my technical skills and leadership abilities to drive business success.

Contact Information

Professional Experience

IT Manager | Department Head

Asset Nexus

August 2025 - Present
  • Developed and executed IT strategy aligned with business goals
  • Led, mentored, and evaluated IT staff, ensuring efficient task delegation and accountability
  • Managed departmental budgeting, forecasting, and resource allocation
  • Oversaw hardware, software, network infrastructure, and enterprise systems (TMS, CRM, etc.)
  • Directed software development, deployment, and system integration projects
  • Administered and optimized databases, storage, and disaster recovery plans
  • Ensured software licensing, compliance, and security standards were met
  • Planned, monitored, and delivered IT projects including upgrades, migrations, and rollouts
  • Implemented business intelligence and analytics tools for reporting and decision-making
  • Established IT helpdesk processes, troubleshooting support, and staff training
  • Drove user adoption of new tools and continuous improvement of IT processes
  • Reported team progress regularly through weekly completion and delegation reports

Encoder, Programmer & IT Team Supervisor

Asset Transport

June 2025
  • Supervising and coordinating the IT team's tasks related to app development and system improvements
  • Encoding and inputting accurate company data into internal systems
  • Programming and implementing functional modules to support app features and automation
  • Assisting with and overseeing app interface updates and functionality enhancements
  • Reviewing and writing basic to intermediate code for system development
  • Ensuring that all system workflows are streamlined, efficient, and fully functional
  • Managing routine maintenance on the app and internal systems
  • Identifying, testing, and reporting bugs or system issues for resolution

Accounting Specialist | Admin Assistant | IT

Asset Transport

March 2025
  • Maintaining accurate financial records
  • Weekly reconciliation of books
  • Preparing Profit & Loss statements
  • Managing invoicing and collaborating with the accounting team
  • Documentation: Preparing, reviewing, and maintaining accurate records and files
  • Communication: Acting as a point of contact for internal and external correspondence
  • Support: Assisting in day-to-day operations to ensure smooth workflow
  • Coordination: Collaborating with teams to manage projects and tasks efficiently

Marketplace Assistant Manager

Ossa Limited and Fierce Nature

February 2025 - June 2025
  • FBM and FBA Amazon Seller Central operations
  • Assist in managing and optimizing marketplace accounts
  • Monitor and improve product listings, ensuring SEO-friendly titles, description, images, and A+ content
  • Oversee inventory levels, coordinate restocking, and prevent stockouts
  • Support in planning and executing promotions, campaigns, and deals to boost sales
  • Analyze sales performance, customer behavior, and marketplace trends to suggest improvements
  • Assist in managing PPC campaigns (Amazon Ads, eBay Promoted Listings, etc.)
  • Handle customer inquiries, reviews, and disputes to ensure a high level of satisfaction
  • Work with the logistics team to ensure timely order fulfilment and address shipping issues
  • Stay updated with marketplace policies and ensure compliance with guidelines
  • Generate reports on marketplace performance, sales, and marketing effectiveness

Printing Operator | Typist | Sales Assistant

Gina Dot Corner

March 2024 - December 2024
  • Operated and maintained printing machines, ensuring high-quality output for various materials such as documents and brochures, while troubleshooting technical issues and managing print settings according to customer specifications
  • Accurately typed, formatted, and proofread documents, contracts, and reports for clients, providing fast and efficient data entry services and handling confidential information with discretion
  • Assisted customers in selecting products and services, offering detailed information about available print and typist services, while promoting and upselling offerings to meet sales targets

Order Specialist | Customer Service Representative

Cusmiz

December 2023
  • Order Processing: Efficiently managed and processed hundreds of daily orders from Etsy, ensuring accuracy and timely fulfillment
  • Customer Support: Responded promptly and professionally to customer inquiries and concerns via email, maintaining high satisfaction levels
  • Design Quality Control: Reviewed and verified design files before submission to the warehouse, ensuring alignment with customer specifications and quality standards

Telemarketing | Outbound Caller

Alleviate Tax

April 2023
  • Transfer Agent
  • Conducting outreach to prospective clients and leads via VICIdial

Various Roles — eBay, Amazon, Facebook Marketplace, Freelance Clients, and Customer Success Specialist

Early Career Experience

2017 - 2023
  • Delivered full-spectrum virtual support (eCommerce operations, customer service, data management, and client success)
  • Handled cost inbox processing, invoice reconciliation, and documentation for $500K+ in budget lines at Northspyre
  • Managed eCommerce stores (Amazon, eBay, FBM/FBA), sustaining 98–100% order accuracy and 5-star ratings
  • Trained new hires and junior VAs, improving onboarding efficiency by 40% and ensuring process consistency
  • Resolved customer inquiries and escalations with a 95% satisfaction rate across multiple global accounts
  • Executed data-driven listing optimization and PPC initiatives that improved sales visibility by up to 20%
  • Strengthened CRM utilization and reporting accuracy through standardized workflows and task automation

Skills & Expertise

Programming Languages & Database

Flutter/Dart C Programming PHP HTML/CSS JavaScript Java Python MySQL Firebase

Tools & Software

Microsoft Office Adobe Photoshop Canva Slack Visual Studio Code Android Studio PyCharm NetBeans XAMPP PowerBI Asana Trello Basecamp Google Workspace

Web Hosting & Server Management

GoDaddy Hostinger cPanel CyberPanel Netlify Infinity Free Domain Management SSL Certificate Setup Server Configuration DNS Management

E-commerce Tools

Zik Analytics Dropship Beast Priceyak Title Builder Web Seller Guru DS Titan Jungle Scout AutoDS Tool SKU Grid/Fetch Profitspy AMZScout Pro SellerAmp SAS

Professional Skills

Organization and Efficiency Strong Interpersonal Skills Employee Training & Development Project Support Customer Support Documentation & Reporting Quality Assurance Email Marketing Social Media Marketing Sales Representative Video Editing Troubleshooting Accounting Payroll Customer Success

Education & Certifications

Bachelor of Science in Information Technology

South East Asian Institute of Technology, Inc.

Tupi, South Cotabato

2021

Certifications & Training

Adobe Photoshop and Basic Animation

ACLC, College - General Santos City

May 18 - June 05, 2015

"Stepping Up the Startup Ecosystem"

StartUp 102 Workshop

October 20-21, 2022

"Tools for Rapid Web Development"

Start from the Scratch Web Development

June 24, 2023

Python Programming

Tools for Rapid Web Development

June 24, 2023

"Tech Odyssey: Navigating Digital Realm"

Cybersecurity and Blockchain

February 06, 2024

IT Olympics: Competing in the Digital Arena through Skills and Discipline

Data Privacy

April 19, 2024

IT Olympics: Competing in the Digital Arena through Skills and Discipline

CISCO Networking

April 19, 2024

IT Olympics: Competing in the Digital Arena through Skills and Discipline

Cybersecurity Awareness

April 19, 2024

InnoTech Gala: Elevating the Spirit of Innovation in a Symphony of IT Brilliance

How to Become an AI-Ready Programmer

May 04, 2024

InnoTech Gala: Elevating the Spirit of Innovation in a Symphony of IT Brilliance

From Brain Cells to Pixels

May 04, 2024

InnoTech Gala: Elevating the Spirit of Innovation in a Symphony of IT Brilliance

The Context of AI Programming

May 04, 2024

Get In Touch

I'd love to hear from you. Send me a message and I'll respond as soon as possible.

Location

9504, Philippines